Contact Facilities Management
Representatives from the CUMC Facilities Management Customer Service Center are available to assist customers by phone, email, or in-person.
Facilities Management Customer Service Center
650 West 168th Street
Black Building, Room B-02
New York, NY 10032
Phone: 212-305-HELP (4357), Option 3
Hours of Operation*
Monday-Friday: 8 a.m. - 5 p.m.
*After 5 p.m. on weekdays and 24 hours a day on weekends and University holidays, calls to 212-305-HELP (4357), Option 3 are forwarded to Public Safety.
If you know the name of the person you are trying to reach, please consult the Facilities Management and Campus Services Staff Directory.
Work Orders/Service Requests
CLICK HERE to submit a standard work orders or service request (UNI login required).
IMPORTANT NOTE: For situations that require immediate attention, call the Facilities Management Customer Service Center immediately at 305-HELP (4357) and select option 3, Monday through Friday from 8 a.m. to 5 p.m. All other times, call Public Safety at 305-8100 for routine matters or 305-7979 for an on-campus emergency.
How Are We Doing?
CUMC Facilities Management aims to continuously improve its service, and appreciates your feedback!