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Events
Wednesday, June 19, 2013
Today's Events |
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|---|---|
| 10:00am |
Press Ganey Reporting This course is intended for managers and will provide an overview of patient satisfaction reporting, including a tutorial on generating reports through Press Ganey Online. |
| 4:00pm |
P&S 2013 State of the School P&S 2013 State of the School |
Thursday, June 20, 2013
Today's Events |
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|---|---|
| 9:00am |
Emotional Intelligence & Teamwork This course is part of the Customer Service Track and will increase your understanding of how Emotional Intelligence (EI) skills can enhance teamwork and patient-centered care. Through interactive exercises, participants will learn how to use EI skills to increase their effectiveness with colleagues and patients. |
| 1:00pm |
Culture of Service Patient centered care focuses our attention on increased patient loyalty, maintaining current patients, growing practices and increased volume that leads to increased revenue. Participants will gain an understanding of the importance of a service of culture and the impact of individual performance to reinforce it and awareness of our expectations for service. |
Friday, June 21, 2013
Today's Events |
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|---|---|
| 9:00am |
Interviewing and Hiring This course will equip managers with the knowledge and skills needed for effective interviewing and hiring. Participants will explore the concept of “hiring for fit” and the long-term effects of hiring decisions. |
| 12:00pm |
EAP Seminar - Effective Approaches to Conflict Management Few of us enjoy situations involving conflict, but conflict is inevitable and can even lead to personal and career growth. Also, people who can successfully manage conflict have a considerable advantage—they are viewed as assertive and win the respect of others. This seminar offers concrete strategies and tips that can be applied in and out of the workplace. |
| 1:00pm |
Priority, Time & Stress Management This course will offer strategies and tools to staff better manage priorities, time and stress. Self-management in these areas will improve the delivery of patient-centered care. |
Saturday, June 22, 2013
No Events Today
Sunday, June 23, 2013
No Events Today
Monday, June 24, 2013
No Events Today
Tuesday, June 25, 2013
Today's Events |
|
|---|---|
| 9:00am |
Handling Challenging Situations This course is part of the Customer Service Track and will enable you to apply effective communication and EI skills in potentially challenging situations. Participants will learn techniques to proactively prevent and learn ways to handle challenging situations with patients and colleagues. |
| 1:00pm |
Emotional Intelligence & Teamwork This course is part of the Customer Service Track and will increase your understanding of how Emotional Intelligence (EI) skills can enhance teamwork and patient-centered care. Through interactive exercises, participants will learn how to use EI skills to increase their effectiveness with colleagues and patients. |
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