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Events
Saturday, May 25, 2013
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Sunday, May 26, 2013
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Monday, May 27, 2013
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Tuesday, May 28, 2013
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Wednesday, May 29, 2013
Today's Events |
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|---|---|
| 10:00am |
Press Ganey Reporting This course is intended for managers and will provide an overview of patient satisfaction reporting, including a tutorial on generating reports through Press Ganey Online. |
| 1:00pm |
Emotional Intelligence & Teamwork This course is part of the Customer Service Track and will increase your understanding of how Emotional Intelligence (EI) skills can enhance teamwork and patient-centered care. Through interactive exercises, participants will learn how to use EI skills to increase their effectiveness with colleagues and patients. |
Thursday, May 30, 2013
Today's Events |
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|---|---|
| 9:00am |
Naomi Berrie Diabetes Center Conference "Type 2 Diabetes - Thoughts on Pathogenesis from a Beta-Cell Biologist." Jack Leahy, MD, University of Vermont. |
Friday, May 31, 2013
Today's Events |
|
|---|---|
| 9:00am |
Emotional Intelligence & Teamwork This course is part of the Customer Service Track and will increase your understanding of how Emotional Intelligence (EI) skills can enhance teamwork and patient-centered care. Through interactive exercises, participants will learn how to use EI skills to increase their effectiveness with colleagues and patients. |
| 1:00pm |
Handling Challenging Situations This course is part of the Customer Service Track and will enable you to apply effective communication and EI skills in potentially challenging situations. Participants will learn techniques to proactively prevent and learn ways to handle challenging situations with patients and colleagues. |
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